Lead Generation
Quality leads that turn into long-term opportunities, qualified before they reach your sales team.
Explore
Now Onboarding
Sonipat, Haryana · Serving clients worldwide
Helping Businesses SCALE with reliable support services
We help businesses streamline operations, generate quality leads and deliver exceptional customer experiences — so they can focus on what matters most: growth & success.
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Back-Office
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Your Growth,
Our Support.
YGBS is a business support partner built around one idea — when your operations run cleanly, your team gets to spend its energy on growth instead of firefighting.
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Sonipat, HaryanaIndia · Global delivery
Who We Are
Support solutions that drive business growth
Yogini Global Business Solutions doesn't simply supply agents. We build supervised, quality-controlled and fully integrated support teams that plug straight into the way your business already works.
Absolute confidentialityClient data is handled under strict access control and protection practices.
Performance-driven KPIsEvery engagement runs against agreed, measurable service targets.
Clear, proactive communicationScheduled reporting and escalation paths — never a status you had to chase.
Continuous skills developmentOngoing training keeps product knowledge and soft skills sharp.
Long-term partnership valueWe are built for retained relationships, not single-project handoffs.
Our Services
Five service lines. One accountable partner.
Everything your front office and back office need to stay fast, organised and consistently on-brand.
Customer Support
Voice, chat and email support that builds happy customers and protects your brand reputation.
ExploreCRM Management
Organised data, stronger relationships and better customer retention across every record you hold.
ExploreTechnical Support
Reliable technical assistance that solves problems fast — with clean escalation when it matters.
ExploreData & Back Office
Accurate data management and seamless back-office operations that keep the engine room quiet.
ExploreIndustries we serve — teams that live and die by response time.
Why Choose Us
Built for the businesses that can't afford to drop the ball
ReliableYou can count on us.
Cost-EffectiveHigh quality, lower costs.
Result-DrivenFocused on your success.
Selected Talent
Agents screened for communication, temperament and domain fit — not just headcount.
Secure Systems
Controlled access, disciplined handling and confidentiality that holds up to scrutiny.
Scalable Structure
Ramp a team up for a launch or a peak season, then right-size it without drama.
Transparent Reporting
Numbers you can act on, delivered on a rhythm — no black box, no surprises.
24/7 Operations
Shift coverage designed around your customers' clock, not ours.
Quality Leadership
Supervised delivery with QA built in, so consistency survives growth.
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Consultation
We map your business needs, volumes and pain points before proposing anything.
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Strategy
A customised support plan with staffing, channels, SLAs and reporting cadence.
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Onboarding
Setup, product training and systems integration until the team runs as yours.
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Execution
Daily delivery under supervision, reviewed against the KPIs we agreed on.
Careers at YGBS
Grow your career with a team that invests in you
We hire for attitude and train for skill. If you like solving problems for real people and want a clear path forward, there's a seat here.
Structured onboarding & continuous upskilling
Performance-linked growth and recognition
Supportive, supervised team culture
Clear career pathways into QA and team leadership
Don't see your role listed? Send your profile anyway — we keep strong applications on file and reach out as new positions open.
Handle inbound and outbound customer conversations with clarity and patience, and own each interaction through to resolution.
- Excellent spoken English or Hindi; a second language is a plus
- 0–2 years of experience — freshers with strong communication welcome
- Comfortable with CRM tools and structured call notes
Research, qualify and nurture prospects so the sales conversation starts warm.
- Confident written communication and email outreach
- Familiarity with prospecting tools and lead databases
- Target-oriented mindset with clean data hygiene
Keep customer records accurate, current and genuinely useful to the teams that depend on them.
- Strong attention to detail and comfort with spreadsheets
- Experience with any CRM platform is an advantage
- Discipline around data confidentiality and process
Diagnose and resolve product issues, and escalate cleanly when a fix needs engineering.
- Basic troubleshooting instinct and willingness to learn a product deeply
- Clear written updates — customers should never wonder where things stand
- Ticketing tool experience preferred, not required
Get In Touch
Let's discuss how we can help you scale
Tell us what you need — support cover, qualified leads, CRM cleanup or back-office capacity. We'll come back with a plan, not a sales pitch.
One last step
We've opened your email app with the message filled in — press send there and we'll reply within one business day. If nothing opened, email us directly at info@ygbsolutions.com.